Ordering Items
1. All items must be pre-ordered on this website at least 2 business days in advance. (The daily cutoff time for orders is 3:00 PM. Any orders placed after this time will be treated as received on the following working day).
2.Delivery is only available for orders over $1,200 and comes with free shipping.
3. Select your desired product or any additional products (e.g., [candles/Chocolate Plate]), then click [Add to Cart].
4. After placing your order, click the shopping cart, select your delivery method and date, and then click 【Checkout】. If you have a promo code, enter it to apply the discount.
5. Fill in your personal information, including your name, phone number, email, and address (Address can be ignored for in-store pickup). Then, choose your payment method and click 【Complete Purchase】 to finish.
6.For store pickup, please select the "Pick up" option at checkout.
7. After the order is completed, you will receive an order confirmation email.
8. If you do not receive an email, it might your order was not completed. Please contact us or try placing the order again.
9. Once payment for an order is confirmed, cancellations and refunds will not be accepted. If you need to change the pickup date and location, please contact our store two working days before pickup for re-arrangement.
10. Our delivery service is for curbside pickup only. The driver will contact you by phone prior to arrival. Kindly proceed to the vehicle to collect your order.
Payment Arrangements
1. Currently, only credit card payments are accepted.
2. Customers must pay the full total amount of the order to confirm it.
Credit Card Payments: Supports
Visa / Master / AE / JCB / UnionPay
Special Circumstance Arrangements
1. In the event of Typhoon Signal No. 8 or a Black Rainstorm Warning, for the safety of customers and staff, all cake pick-ups and deliveries will be suspended until the signal is lowered. We will then contact customers to arrange delivery.
2. If an order cannot be delivered due to adverse weather, we will arrange to change the delivery or self-pickup date or time for the cake; no refunds will be offered.
Other Important Notes
1. The actual product may differ slightly from the image. All images are for reference only.
2. Decorations and arrangements on products may be altered depending on supply without prior notice.
3. Any changes to the above terms and conditions will not be notified separately.
4. Due to product shelf-life constraints, self-pickup orders will be held at the store for a maximum of one additional day beyond the scheduled collection date. If the order remains uncollected after this period, the items will be disposed of for hygiene reasons.
5. In case of any dispute, Orchid Padaria Bakery reserves the right to make the final decision.
When ordering products, please refer to the above information and terms.
Product Shelf Life Reference (Under Normal Storage Conditions)
Bread Series: Same day
Sandwich Series: 2 days
Cookie Series: Please refer to the expiration date on the packaging
Cake Series: 3 days
Pie & Tart Series: Same day
Pastry Series: Same day (or refer to the expiration date on the packaging)
Dessert Series: 3 days
Beverage Series: 5 days
Gift Box Series: Please refer to the expiration date on the packaging